Terms of Use

1. This agreement

These Terms of Use (“Terms”) are a binding agreement between you and [REGISTERED ENTITY NAME], a [COMPANY TYPE] incorporated in India (CIN [CIN]), registered office [REGISTERED ADDRESS] (“CREST Champs”, “we”, “us”). They govern your use of crestchamps.com, the CREST Champs web application, and everything we offer through them (the “Platform”).

By creating an account, or by using any part of the Platform — including the free articles and practice widget, which need no account — you accept these Terms. If you do not accept them, do not use the Platform.

These Terms also constitute the electronic record and terms of service published under the Information Technology Act, 2000 and the rules made under it. No physical or digital signature is required.

2. Eligibility and adult supervision

An account on the Platform is a student account — it belongs to the learner, and there is one student per account. Because the Platform is used by children, every account must be created and used under the supervision of a parent or legal guardian.

By registering you represent that these requirements are met and that everything you tell us is true. If you are registering on behalf of a school or organisation, you represent that you are authorised to bind it.

3. Your account

3.1 One account, one student. Each account is for a single student and is personal to that student and their family. Do not share the login, and do not let anyone outside the family use it.

3.2 Credentials are your responsibility. Keep the password confidential. The supervising parent or legal guardian is responsible for everything done through the account, unless it results from our own failure. Tell us at once at hello@crestchamps.com if you suspect unauthorised access.

3.3 The student's name. You choose the name shown on the account — we recommend a first name or nickname rather than a full name, since it may appear on a leaderboard. You may edit or delete it at any time.

3.4 Consent and responsibility. When you registered you consented to our processing of the student's personal data as described in the Privacy Policy, and confirmed that the account was created under the supervision of the student's parent or legal guardian, who takes complete responsibility for it and accepts these Terms on the student's behalf. You may withdraw consent at any time; see Consent.

3.5 Accuracy. Keep the details current. We are not liable for consequences of stale or incorrect information you gave us — a missed class notice sent to an old email address, for instance.

4. What we provide

The Platform offers maths practice and instruction for learners from pre-primary through Grade 12, which currently includes free daily practice, adaptive mental-maths training, an Olympiad preparation zone, a concepts library, original style papers, links to competition archives, and (where offered) live classes.

We may change, add, or discontinue features. The Platform is under active development. If we discontinue something you have paid for, Section 6 governs what happens.

5. Practice Points, streaks and unlocks

The student can earn Practice Points, streaks and badges for practice. These are a motivational feature of the Platform, not money and not property. Specifically, Practice Points:

• have no cash value and cannot be exchanged for cash;
• cannot be sold, transferred between accounts, or inherited;
• may be used to unlock access to paid programs where we offer that, on the terms shown at the time;
• may expire, and their earning rates and redemption values may change, at our reasonable discretion.

We may cancel Practice Points obtained through cheating, automation, exploiting a bug, or any breach of Section 8. If we make a change that materially reduces the value of Practice Points already earned, we will give reasonable notice first.

6. Fees and refunds

6.1 Free tier. Free Practice and the public articles are free, and we intend to keep a free tier. No card is needed.

6.2 Paid programs. Prices, inclusive of applicable GST, will be shown before you buy. By purchasing you authorise us and our payment gateway to charge the amount shown. We do not store your card details — see the Privacy Policy.

6.3 No auto-renewal. Subscriptions do not renew automatically and we store no payment method for reuse. When a subscription ends, it ends — you decide whether to buy again.

6.4 Refunds. [REFUND POLICY — e.g. “Full refund if requested within 7 days of purchase and fewer than N classes attended; pro-rata thereafter; no refund for points-unlocked access.” This must be decided before payments launch.] Refunds are made to the original payment method within [N] business days.

6.5 Changes to pricing. We may change prices at any time. A change never affects a purchase already made.

7. Live classes

Where we offer live classes: sessions run at the scheduled time; you are responsible for your own device and internet connection. [RESCHEDULE / MISSED CLASS POLICY]

Do not record, stream, or redistribute a class, or any material shown in it, without our written permission. Classes may involve other children — treat every participant with respect, and do not capture or share images of them.

8. Acceptable use

You agree not to, and not to let your child or anyone else:

• copy, scrape, crawl, harvest, mirror, or bulk-download our questions, articles, papers, or any other content, by any automated or manual means;
• use bots, scripts, or automation to answer questions, farm points, or manipulate a leaderboard;
• reverse engineer, decompile, or attempt to extract the source code or the workings of our adaptive engine;
• probe, scan, or test the security of the Platform, or bypass any access control, rate limit, or authentication;
• interfere with the Platform's operation, or place unreasonable load on it;
• share an account, resell access, or use the Platform to run a competing or commercial tutoring service;
• impersonate anyone, or misrepresent a child's age or grade;
• upload or transmit anything unlawful, infringing, harmful, obscene, hateful, or harassing, or anything containing malware;
• use the Platform in breach of any applicable law.

Our content is a substantial investment and Section 8's first bullet is one we enforce. Automated collection of our content is a breach of these Terms whether or not it evades a technical measure.

9. Our content and your licence

9.1 We own it. All content on the Platform — questions, solutions, explanations, articles, style papers, worksheets, curriculum structure, the adaptive engine, software, design, the CREST Champs name and logo — is owned by us or our licensors and is protected by copyright, trademark and other laws.

9.2 What you may do. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform, and to print or download worksheets and materials, for the personal, non-commercial education of the student on the account. That is all. Any other use — republishing, sharing outside your family, classroom or institutional use, commercial use, or use as training data for a machine learning model — requires our written permission.

9.3 Feedback. If you send us suggestions, we may use them freely, without obligation or payment to you.

9.4 Complaints about content. If you believe something on the Platform infringes your rights, write to our Grievance Officer at hello@crestchamps.com with details of the work, the location on our Platform, and your contact details. We investigate and act on valid notices.

10. Competitions, papers and affiliation

10.1 Competition Archive. Where we point to past papers, we link out to the official source. We do not host those papers. We do not control those sites and are not responsible for their content, accuracy or availability.

10.2 Style papers. Our style papers are original CREST Champs content, written by us and modelled on the format of a competition. They are not the competition's own papers, they are not past papers, and they are not endorsed by anyone.

10.3 Eligibility and registration. Entering any external competition is between you and its organiser. We do not register the student, and we do not decide eligibility.

11. Third-party links

The Platform links to sites we do not control. We provide those links for convenience; they are not an endorsement. We are not responsible for third-party content, and their terms and privacy policies — not ours — govern your use of them. We encourage parents to supervise a child who follows a link off our Platform.

12. Privacy

Our Privacy Policy explains what personal data we collect, why, and what rights you and your child have. It forms part of these Terms. It matters more than most — please read it.

13. Availability

We aim to keep the Platform running, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance, and outages can happen for reasons beyond our control. We give no uptime guarantee unless we have agreed one with you in writing.

14. Suspension and termination

14.1 By you. You may stop using the Platform and close your account at any time by emailing hello@crestchamps.com from your registered address. Closing your account deletes the personal data as described in the Privacy Policy. If you have an unused paid subscription, Section 6.4 governs any refund.

14.2 By us. We may suspend or terminate your account if you materially breach these Terms — in particular Section 8 — or if we must do so by law. Except where a breach is serious or continuing, or where the law requires immediate action, we will give you notice and a reasonable chance to fix the problem first.

14.3 Effect. On termination your licence ends and access stops. Sections 5, 9, 15, 16, 17 and 18 survive.

15. Disclaimers

To the fullest extent the law allows, the Platform is provided “as is” and “as available”, and we disclaim all warranties not expressly stated in these Terms, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will meet your requirements, that content is free of every error, or that difficulty selection is optimal for any individual learner. The Platform is an educational aid — it is not a substitute for a teacher, a school, or your own judgment about your child's education.

Nothing in these Terms excludes any liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, or for fraud.

16. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, goodwill, data, or opportunity, however caused, even if we were told such loss was possible.

Our total aggregate liability arising out of or relating to these Terms or the Platform, on any basis, is limited to the greater of (a) the total amount you paid us in the [12] months before the event giving rise to the claim, or (b) [₹5,000].

These limits do not apply to the liabilities described in the final paragraph of Section 15, and they do not limit any right you have as a consumer under the Consumer Protection Act, 2019 that cannot lawfully be limited.

17. Indemnity

You agree to indemnify and hold us and our directors, officers, employees and agents harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms or of any law, your misuse of the Platform, or your infringement of anyone's rights — including anything done through your account by a child on it. We will tell you promptly of any such claim and will not settle it without your consent, which you will not unreasonably withhold.

18. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts at [CITY], [STATE] have exclusive jurisdiction, and you and we submit to it — except that nothing here removes a consumer's statutory right to approach a Consumer Commission with jurisdiction where they reside.

Before starting proceedings, please raise the matter with us first at hello@crestchamps.com. Most disputes are resolved faster that way, and we would rather fix a problem than argue about it.

19. Changes to these Terms

We may update these Terms. We will change the “Last updated” date, and for any material change we will give you at least [14] days' notice by email or an in-app notice before it takes effect. Continuing to use the Platform after that means you accept the new Terms. If you do not accept them, close your account before the effective date; if you have paid for something you can no longer use as a result, contact us about a pro-rata refund.

20. Contact and grievances

General support: hello@crestchamps.com

Miscellaneous. If a provision is held unenforceable, the rest stays in force and that provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor in a merger or acquisition. These Terms, with the Privacy Policy, are the entire agreement between you and us about the Platform.